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Job Req ID:  3912

Job Title:  Help Desk Network Solu Tech

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Responsible for visiting client sites to complete the installation of multi-function office equipment and Level 1 help desk support.

Essential Job Functions

•        Contacting customer POC to schedule installation as well as verify configuration.

•        Visiting client sites to complete the installation of basic equipment hardware accessories.

•        Multi-function device programming, such as network configuration data.

•        Installation and configuration of print drivers in both local and server environments.

•        Configure customer-selected scanning options.

•        Transfer data such as customer address books from existing devices to new devices.

•        Basic end-user training.

•        Meet all company service level agreements.

•        Ensuring a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.

•        Maintaining current technical knowledge and continuously expanding knowledge of new technology and equipment.

•        Working a consistent 40-hour workweek, meeting “first call” time requirements.

•        True and accurate reporting.  Use company ERP to account for utilization hours.

•        Effective time management.

Competencies (Knowledge, Skills and Abilities)

•        Valid driver's license required

•        Ability to clear security and background checks

•        Familiarity with MS Office and Help Desk software

•        Excellent verbal and written communication skills

•        Ability to work under pressure and prioritize workload

•        Must be extremely organized and able to multi-task

•        Attention to detail and excellent follow-through skills

•        Ability to work independently with minimal supervision

•        Excellent customer service skils

Experience, Educational Reqts and Certifications
  • •        One year of experience in the IT field preferred
  • •        Basic networking skills and aptitude required.
  • •        Technical background and experience dealing with a fast-paced environment preferred
  • •        High School Diploma or equivalent

Konica Minolta Offers:  
 

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
     

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™
 

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Alexandria
Nearest Secondary Market: Washington DC