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Job Req ID:  10863

Job Title:  Service Business Analyst

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

 

 

The Senior Service Business Analyst position is responsible for analyzing financial and field operations data to identify opportunities and implement action plans to meet and exceed budget goals. The incumbent will be responsible for ensuring processes/programs drive the maximum monthly revenue and assist in developing/implementing strategy plans to reduce operating costs.

Essential Job Functions

  • Develops and monitors reporting processes/programs to maximize Konica Minolta financial performance, analyzes trends and identifies opportunities for improvement
  • Develops/implements tools and reporting which enable operational efficiencies
  • Prepares documentation for operation reviews as necessary
  • Monitors key service metrics by product and identifies inconsistencies, as well as exemplary performance
  • Prepares and monitors field staffing requirements and productivity modeling
  • Educates new and current Field Managers on financial aspects of the business
  • Oversees parts inventory control and expense
  • Acts as a focal point to resolve customer issues
  • Assists senior management and Sales in bid process, service pricing and profitability activities
  • Performs other duties as assigned
  • Performs required Human Resource related activities as required
  • Performs audits of 3rd Party service billing to include identification of required action items and manages through to completion
  • Acts as a focal point for requests to amend service agreements mid-term (provides management with the necessary information to make a decision)
  • Reviews internal Konica Minolta contact reporting to identify areas of needed attention (sets up project and manages through to completion).

Competencies (Knowledge, Skills and Abilities)

  • Knowledge of field services operations preferred.
  • Must be proficient with Microsoft software applications.

Experience, Educational Reqts and Certifications

  • Bachelor’s Degree in Business, Finance, a related field or the equivalent
  • 5 years experience in a business support or financial area

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Orange County
Nearest Secondary Market: Anaheim