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Job Req ID:  11457

Job Title:  Professional Svcs Engineer

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.


With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.


Please join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

The objective of the Professional Services Engineer (PSE) is to deploy technology solutions for clients and to ensure the growth of sales through effective delivery of professional services, accurate proposal development and pre-sales technical design. The PSE will help grow and expand the breadth and depth of solutions delivered to clients.

 

The PSE provides implementation services with a focus on medium-to-high level complexity tasks and functions associated with the project. The PSE provides technical support and assistance to the enterprise for project issues with a medium-to-high level of complexity.

Essential Job Functions

  • Deliver professional services with a focus on:
    • Client satisfaction
    • Quality
    • Technical excellence
  • Perform end user project support primarily relating to desktop and mobile communications, network, server, security and storage
  • Perform medium-to-high level network diagnostics and repairs as directed
  • Develop Subject Matter Expertise in focused area(s) as needs dictate
  • Professionally document all work performed and submit accurate timecards on a daily basis
  • Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
  • Project Deployment
    • Assigned as lead to run technology projects
    • Implement client projects for cloud, security, network optimization, and overall performance of our customers’ infrastructure
    • Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
  • Work with other team members to identify new revenue opportunities, primarily via projects
  • Respond to communications from team members within timelines established by All Covered’s communications standards
  • Timely escalation of issues that prevents the PSE from performing the above job functions.

Key Performance Metrics

  • 82% billed utilization / 91% effective
  • Project quality (time/budget/quality)

Internal/External Contacts:

Daily interaction with team members and a variety of clients. The PSE works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.

Competencies (Knowledge, Skills and Abilities)

  • Intermediate understanding / support experience with firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred)
  • Intermediate understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
  • Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
  • Advanced knowledge of Microsoft Office applications.
  • Advanced understanding of and experience with Backup processes, software and hardware
  • Additional technical competencies per discipline
  • Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
  • Must be a detail-oriented self-starter – function autonomously, with minimal supervision
  • Strong team player
  • Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
  • Strong customer service orientation
  • Demonstrated dedication to consistent quality

Experience, Educational Reqts and Certifications

  • High School Diploma or equivalent required, Bachelor's Degree preferred
  • 3-5 years of experience in network administration
  • 2-4 years of desktop administration
  • 3-5 years of operating systems experience (Windows, Mac, Unix, and/or Linux)
  • 3-5 years of Exchange
  • At least one of the following industry certifications is preferred:
    • MCTS/MCP Server 2008 or above
    • MCTS/MCP Exchange 2007 or above
    • CompTIA Server+

Konica Minolta Offers: 

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.