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Job Req ID:  3853

Job Title:  Sr. Infrastructure Engineer

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.


With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.


Please join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

All Covered currently has an exciting opportunity for a Senior Infrastructure Engineer!  Reporting to the Service Delivery Manager for Cloud Services, the Senior Infrastructure Engineer is responsible for supporting the infrastructure systems and services that support the business and its clients. This includes compute, storage, network, security, infrastructure applications, and related services.  The Senior Infrastructure Engineer is responsible for the entire services lifecycle from planning to development to implementation to operations and optimization. The role is critical to support core business functions and services. Continuous improvement and a holistic approach are key qualities for the role. 

The Senior role includes mentoring and leadership where necessary to accomplish team goals.  The Senior Infrastructure Engineer focuses on ‘problem seeking’, and will identify opportunities for improvement as well as thoughtful solutions to team members and management.  This role demands a high level of independence, volunteering for new responsibilities, and creating SOPs and best practice documentation that is well written and clear.  Enthusiasm around certain areas of expertise, and a desire to ‘own’ those areas by establishing best practices, leading teams focused on those areas, and volunteering to take on additional responsibilities are traits in-line with a Senior-level title.

 

Essential Job Functions

Cloud Services Infrastructure Planning and Development:

  • Provide Shared Services for a global enterprise, including the primary function of Cloud Service Provider
  • Serves as the primary support for cloud infrastructure (systems, storage, network, services and security)
  • Ensures that activities align with business objectives and priorities
  • Maintains an architecture that anticipates future requirements
  • Follows Change Management process, taking ownership of risk assessment, presenting a thoughtful and detailed case for requested changes, and defends proposals in Change Advisory Board if needed
  • Leverages other organizations when appropriate
  • Upholds a strong ethic for systems management that leverages a holistic approach that considers the impact to the entire organization
  • Maintains written policies, procedures and standards
  • Champions a spirit around innovation, continuous improvement and quality
  • Drives toward solutions that support automation and self-service
  • Conscious of appropriate costs and considers methods to fully recover costs via client utilization

 

Day-to-Day Management:

  • Ensures operational success for core systems and services
  • Participate in ‘follow the sun’ global support model
  • Primary on-site support for data center, systems, storage, network and related applications
  • Contributor to the list of infrastructure activities
  • Provides regular reporting of utilization for billing and partner reporting
  • Responds to systems and services outages and other service-related activities
  • Effectively prioritizes activities in alignment with overall business objectives
  • Provides technical expertise and support to fellow technical staff throughout the company
  • Serves as a technical escalation point for field and IT resources
  • Ensures change management processes are followed
  • Ability to work individually and as a team to meet deadlines and achieve results

 

Acquisition Support/Datacenter Consolidation:

  • Engages with project management team and acquisitions to plan datacenter consolidations
  • Provide support and tools to markets to migrate acquired clients into the All Covered Cloud, including nights and weekends as necessary
  • Provide status reports on datacenter progress through completion of consolidation tasks
Competencies (Knowledge, Skills and Abilities)
  • Established track record in enterprise systems management
  • Experience working at an enterprise scale
  • Strong expertise with virtualization (VMware preferred), servers, storage, networking and security
  • Strong expertise in datacenter design and hypervisor-based migration tools
  • Strong business acumen and a drive toward business growth and cost control
  • Experience leading systems architecture, technologies and methodologies
  • Discipline to work remotely and communicate clearly
  • Close familiarity with the Small-Medium Business (SMB) market
  • Experience with multi-tenant Infrastructure as a Service (IaaS) preferred
  • Experience with public cloud solutions (AWS, Azure) preferred
Experience, Educational Reqts and Certifications
  • BS in Computer Science or related job experience
  • 5+ years of relevant experience in a progression of roles

Konica Minolta Offers: 

  • Competitive salary
  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Reimbursement Program
  • Ongoing professional development training

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Phoenix