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Job Req ID:  11895

Job Title:  ECM ProServ Project Coordinator

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

The Service Coordinator role is both an internal and external facing role.  The role focuses on lite project management for small, add-on projects.  The Service Coordinators are also enabled by Client Services for ongoing production issues, upgrades, system administration services, etc. 

Essential Job Functions

• Functions as the customer liaison for small projects that do not require full Project Management.

• Functions as the trusted advisor and customer liaison as it pertains to your assigned projects

• Manage project implementation teams and ensure accountability to project goals, tasks, schedules and budgets.

• Develops project plans consisting of a work break down structure of tasks as well as manages the pre-production issues and change orders, as required.

• Author project status reports and conducts project status meetings

• Identify, document, and mitigate project risk factors

• Escalate and facilitate resolution to technical issues through our professional services team.

• Maintain project scope control and, in collaborations with our sales team, facilitate a change control process as necessary.

• Ensure customer expectations around functionality, schedule and budget are aligned with documented requirements, project plans and cost estimates and facilitate collaborative resolutions to misalignment.

• Develop the work break down structure of tasks required to implement and deploy an approved ECM solution.

• Develop project plans and maintains them in the Case / Project Tracking System.

• Provide weekly project updates to clients, ensuring client portal and project status reports are accurate.

• Orchestrate, moderate and publish post project reviews with the Customer, Sales and Professional Services.

• Adheres to Konica Minolta's Professional Services project management methodology while satisfying/ exceeding predefined service delivery metrics

• Provide support to Project Managers, as needed

• Provide PM support for internal projects and initiatives

• Performs Other duties as assigned

Competencies (Knowledge, Skills and Abilities)

• High aptitude and understanding of technology

• Ability to multi-task and manage multiple priorities

• Ability to deal with changing priorities to complete tasks in a short period of time

• Strong organizational and time management skills

• Ability to work under pressure, meet deadlines and make decisions with minimal supervision

• Self-starter and ability to thrive in a fast-paced environment

• Demonstrated working knowledge of computer applications. Will need strong computer skills to master the systems used by the organization

• Intermediate to advance skills using Microsoft Outlook, Excel and Word and other office products (or the Google Suite)

• Ability to work in a fluid and changing environment

• Passionate about delivering value, customer satisfaction, service mentality

• Strong organization and prioritization skills

• High level of integrity and follow through

• Strong leadership skills and ability to mentor others

• Strong communication skills (verbal and written)

• Strong technical implementation and troubleshooting skills

• Detail-oriented

Experience, Educational Reqts and Certifications

• Four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience

• PMI, Six Sigma or other recognized PM Certification – Required

• 2+ years of experience in ECM or a related industry

• Experience servicing internal and external customers

• Experience working with external vendors/ partners

• Previous experience within Hyland Software solutions 

• Experience working in an Agile/Scrum environment  

Konica Minolta Offers: 

  • Competitive salary (base salary plus generous commission plan)
  • Strong results are well rewarded; President’s Club winners have  earned celebratory trips to Miami/South Beach, Montreal, Punta Cana, and Las Vegas.
  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth