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Job Req ID:  12096

Job Title:  Office Systems Expert

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for an Office Systems Expert!


Essential Job Functions

  • Maintain and repair MFPS and resolve customer complex printing issues, mentoring team members.
  • Maintain effective relationships with his/her customers and sales
  • On-site service of MFPs, parts management, time and call management, learning new technologies, accurate record keeping, lead product advocate meetings
  • Lead referrals, assists with customer assessments and solution design
  • Uses fleet reporting to influence and improve territory parts budget and inventory control
  • Install and troubleshooting of complex printing and scanning solutions.
  • Microsoft OS and MAC OS peer to peer and client side of server environments.
  • Knowledgeable with printing from common business apps and graphics programs.  
  • On occasion SOW creation and follow through
  • Mentors the team and shares knowledge both formally and informally


Product Knowledge

  • Good understanding of solutions portfolio, user level application knowledge. User level application knowledge of device embedded solution
  • Deep Knowledge on the entire product line, KM certification on product line
  • Expert knowledge of color theory, calibration, and RIP configurations 30% based on technical expertise.
  • Provides guidance on customer interaction and soft skills.

Competencies (Knowledge, Skills and Abilities)

  • Excellent verbal and written, mentoring and coaching
  • Travel within assigned territory, some out of territory work

Experience, Educational Reqts and Certifications

  • 5+ Years High School or equivalent - Degrees preferred
  • CompTIA A+ Certification
  • CompTIA Net+ Certification
  • CompTIA CDIA+ Certification
  • Microsoft MCP or MCITP Certification or equivalent experience

Konica Minolta Offers: 

  • Competitive salary (base salary plus generous commission plan)
  • Strong results are well rewarded; President’s Club winners have  earned celebratory trips to Miami/South Beach, Montreal, Punta Cana, and Las Vegas.
  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. 

Nearest Major Market: Little Rock