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Job Req ID:  11756

Job Title:  Professional Services Delivery Manager

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.

With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.

Please join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

The objective of the Professional Services Delivery Manager (PSDM) is to ensure the growth of the professional services business by defining, developing and managing solution delivery and implementation services in conjunction with Field Engineering, Relationship Management and Sales teams.  

The PSDM has a high level of knowledge across multiple disciplines and provide vision, leadership and expertise to the various project coordinators and project managers in the organization, and works to ensure that each of his/her team members have the skills needed to be successful and addresses/expedites escalations when necessary.  

Essential Job Functions

• Provide functional leadership for a professional services team with a focus on:

     o Project Delivery

     o Project Design

     o Mentoring/Coaching

     o Team Management

     o Subject Matter Expertise

• Responsible for project delivery strategies and processes 

     o Work with market and national sales teams on post-sales activities coordination

     o Billings Pipeline review

     o Reporting & tools creation and refinement

• Provide high-level strategic consulting to teams and markets as appropriate.  

     o Support Solutions Architects (SA) and sales representatives with strategic consulting assignments (when needed)

     o Participate in assessments and Technology Business Plans (when needed)

• Mentor/Coach team members in the areas of:

     o Technical & Solution competencies

     o Client service skills

     o All Covered standards, processes, etc. (“The All Covered Way”)

     o Company values and All Covered Citizenship

• Provide team management and support via:

     o Coaching/mentoring as outlined above o Technical and Solutions training 

     o Review technical documents generated by Project Services team

     o Review and approval of work schedule and time off

     o Respond to escalation issues from team members

     o Responsible for interviewing Project Services team members and making hiring recommendations

     o Support employee retention initiatives and communicate gaps or deficiencies in programs

• Further All Covered Solution capabilities in Subject Matter area

     o Participate in the evaluation, testing and process for standard technologies and products

     o Stay current on emerging technologies and solutions relevant to All Covered target client base.

Competencies (Knowledge, Skills and Abilities)

• VTSP (VMware), MCP (Microsoft), CCNA (Cisco) and/or equivalent engineering and technical sales certifications preferred.

• Able to facilitate technical strategy sessions (client and internal)

• Experience in “matrix/influencer” role

• Demonstrated experience implementing IT projects

• Significant design experience around network design including LAN/WAN, messaging technologies, database technologies, security solutions, etc.

• Advanced knowledge of disaster recovery, business continuity and risk management solutions

• Strong understanding of IT systems architecture, technologies and methodologies

• Proven dedication to enabling quality through continuous improvement

• Exhibits strong coaching skills and potential leadership skills

• Excellent verbal and written communication skills

• Successful at working in a team culture

• Possess valid and clear drivers’ license

• Project management skills

• PMP® or above certification a plus

Experience, Educational Reqts and Certifications

• BA or BS degree or equivalent combination of relevant education and experience

• 5-10 years multiple operating systems network engineering/administration experience

• 3+ years’ experience managing technical teams

Konica Minolta Offers: 

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: Los Angeles