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Job Req ID:  964

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

  • Ideal candidate should possess a fun-natured, enthusiastic and motivational personality capable of thriving in a fast-paced and dynamic environment.
  • Provide training and skills development to new and existing employees allowing them to reach full potential through our proven curriculum and engaging activities that challenge thinking and teach new approaches for increased job performance.

Essential Job Functions

  • Collaborate with department managers, supervisors and Subject Matter Experts (SMEs) to gain knowledge of work areas and topics requiring training and develop curriculum requirements and programs designed to support organizational needs and objectives.
  • Conduct needs analysis to determine knowledge gaps that could contribute to performance issues and suggest solutions for resolution within the specified domain.
  • Collaborate with Enterprise Learning Group to ensure corporate alignment of messaging, curriculum practices and learning tools.
  • Provide forecast of target learning materials and meets scheduled deliverables on time.
  • Maintain and contribute to the ‘learning library’ of content across broad time and modal domains.
  • Monitor completion of assigned learning and provide progress reports to managers; motivates staff and management to stay on track.
  • Work with Learning Group to create content for various methods of knowledge sharing including ILT, short form, self-paced and video demo materials.
  • Facilitate new hire training classes, ongoing and upgrade training with a strong emphasis on customer satisfaction.
  • Work closely with management to evaluate processes to identify skills and areas needing improvement.
  • Handle high volume of training content and multiple projects with aggressive timelines.
  • Generate reports and tracks progress of trainees during training period.
  • Develop and maintain training tools, including worksheets, templates, databases and reports.
  • Use a variety of instructional methods to ensure maximum delivery effectiveness.
  • Openly communicate with supervisory team to improve training and operational processes.
  • Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from end users.
  • Actively participate in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience.
  • Complete other projects and tasks as assigned by management.

Competencies (Knowledge, Skills and Abilities)

  • Ability to design, develop and deliver functional skills training aligned with business goals and initiatives.
  • Ability to recognize performance improvement opportunities and gaps and clearly identify and articulate options and tools available to help drive desired behavior.
  • Excellent verbal and written communication skills.
  •  Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment.
  • Knowledge of systems and applications used to support a call center environment.
  • Good customer service and interpersonal skills; basic troubleshooting skills.
  • Ability to problem solve with minimal assistance.
  • Computer skills- Microsoft Office, Word, Excel, PowerPoint.
  • Detail-oriented and the ability to work in a fast paced environment.
  • Occasional travel may be required.
  • This position requires sitting at a desk with a computer monitor for several hours at one time. The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus.

Experience, Educational Reqts and Certifications

  • High school or equivalent, BS or BA preferred.
  • Minimum 3-4 years customer service, project coordination.
  • Minimum 2 years’ experience developing curriculums.
  • High school or equivalent, BS or BA preferred.
  • Minimum 3-4 years customer service, project coordination.
  • Minimum 2 years’ experience developing curriculums.

Konica Minolta Offers:  

 

  • Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training including access to online Harvard Manage/Mentor courses
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

 

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

 

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Tampa

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