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Job Req ID:  1684

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst!


Perform tasks related to the review, assessment, and development of business processes and proceedures. Work with management to maintain reporting and key business metrics. Develop customer reports and dashboards. Support Business requests for ad-hoc data query and reporting requirements.  

Essential Job Functions

  • Follows prescribed process and procedures including systems and tool utilization
  • Participates as key team member for projects. Participates in project reviews.
  • Assists in the documentation of business process flows; maintanins metrics in support of those processes
  • Reviews metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems.
  • Collects and organizes data required for project deliverables
  • Supports development and testing by providing clear requirements
  • Validates functionality, quality and completion of project deliverables;
  • Assists in the development of recommendations for new methods/procedures for management review
  • Assists in the implementation of management approved solutions
  • Demonstrates a high aptitude for learning new concepts and skills
  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
  • Completes projects and tasks as assigned by management

Competencies (Knowledge, Skills and Abilities)

  • Proficent  verbal and written communication skills
  • Ability to analyze processes and procedures looking for opportunities and gaps
  • Knowledge of systems and applications used to support a call center environment
  • Good customer service and interpersonal skills
  • Excellent time management skills
  • Basic troubleshooting skills
  • Ability to problem solve with minimal assistance
  • Computer skills- Microsoft Office, Word, Excel, PowerPoint
  • Detail Oriented
  • Ability to work in a fast paced environment

Experience, Educational Reqts and Certifications

  • High school or equivalent, BS or BA preferred
  • Minimum 2-3 years business development, data analysis or other related experiences.



Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.


Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: Tampa

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