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Job Req ID:  10461

Job Title:  Business Analyst

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.


With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.


Please join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

Manages projects and tasks related to the development of business processes and proceedures. Creates and utilizes key business metics and provides recommendations for improvements. Work with management to create reporting  and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes. 

 

The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

 

This position is 40% data analysis and reporting, 20% support/administration of software applications and 40% coding. Desired languages are Typescript, HTML, CSS, Java, SQL, C#. This position would test applications regularly, create software patches and perform routine maintenance on all of our legacy systems, as well as provide reports based on specific criteria. Strong organization and project management skills are a plus. This candidate should have experience with software version control such as git, and agile and scrum management practices using Team Foundation Server, or Service now.

Essential Job Functions

•    Follows prescribed process and procedures including systems and tool utilization – provides insight for continuous business process improvements

•    Conducts business needs assessment, research and analysis and provides business cases

•    Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners

•    Develops documentation of business process flows; Assess and document existing and creates new business procedures

•    Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems

•    Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables

•    Supports system development and testing by providing clear requirements

•    Validates functionality, quality and completion of project deliverables

•    Implements management approved solutions, providing  plans, schedules and written reports for review

•    Demonstrates a high aptitude for learning new concepts and skills•    Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience

•    Completes advanced projects and complex tasks as assigned by management

Competencies (Knowledge, Skills and Abilities)

•    Excellent verbal and written communication skills

•    Ability to analyze processes and procedures looking for opportunities and gaps

•    Ability to identify and clearly articulate options and/or tools available to streamline workflow

•    Knowledge of systems and applications used to support a call center environment

•    Good customer service and interpersonal skills

•    Excellent time management skills

•    Excellent troubleshooting skills

•    Provides guidance and support to junior team members

•    Ability to problem solve with minimal assistance

•    Computer skills- Microsoft Office, Word, Excel, PowerPoint

•    Detail Oriented

•    Ability to work in a fast paced environment

•    Occasional travel may be required

•    SQL Queries and Reporting

•    HTML/CSS

•    JavaScript/TypeScript

•    Java/C#

•   git

Experience, Educational Reqts and Certifications

•    High school or equivalent, BS or BA preferred

•    Microsoft technology certifications preferred

•    Understands financial systems and P&L accounting preferred

•    Strong background in web technologies like PHP or ASP preferred

•    5 years experience in project coordination and business development, data analysis or other related

Konica Minolta Offers: 

  • Competitive salary
  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Reimbursement Program
  • Ongoing professional development training

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.