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Job Req ID:  10494

Job Title:  Data Analyst

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Must be able to utilize data analysis tools to create recurring and special reports that are used to manage a large service desk and customer support organization. Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes. 

 

The Business Analyst is able to dig in and understand the business operations, and finds ways to uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

 

Essential Job Functions

•    Follows prescribed process and procedures including systems and tool utilization – provides insight for continuous business process improvements

•    Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners

•    Develops documentation of business process flows and creates new business procedures

•    Collects and organizes data required for project deliverables

•    Validates functionality, quality and completion of project deliverables

•    Implements management approved initiatives, providing  plans, schedules and reports for review

•    Demonstrates a high aptitude for learning new concepts and skills

•    Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience

•    Completes advanced projects and complex tasks as assigned by management

Competencies (Knowledge, Skills and Abilities)

•    Excellent verbal and written communication skills

•    Ability to analyze processes and procedures looking for opportunities and gaps

•    Knowledge of systems and applications used to support a call center environment (prefered) 

•    Good customer service and interpersonal skills

•    Excellent time management skills

•    Ability to problem solve with minimal assistance

•    Outstanding computer skills- Microsoft Office, Word, Excel, Access and PowerPoint

•    Detail Oriented with the ability to work in a fast paced environment

•    Occasional travel may be required

Experience, Educational Reqts and Certifications

•    High school or equivalent, BS or BA preferred

•    Microsoft technology certifications preferred

•    Understands financial systems and P&L accounting preferred

•    5 years experience in project coordination and data analysis

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.