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Job Req ID:  3847

Job Title:  Customer Support Associate

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

 

  • Provide an exceptional service experience when handling incoming customer requests
  • Determine the reason for the request and, if necessary, route to applicable functions
  • For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
  • Log service incidents accurately and assist customers with other requests as needed
Essential Job Functions
  • Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
  • Communicates clearly and professionally with customers to handle requests efficiently
  • Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
  • Gathers information of the customer request and determine best course of action
  • Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
  • Follow through on customer commitments, research as needed using available resources
  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
  • Complete projects and tasks as assigned by management
Competencies (Knowledge, Skills and Abilities)
  • Excellent verbal and written communication skills
  • Good customer service and interpersonal skills
  • Ability to problem solve and perform basic troubleshooting
  • Computer skills - Microsoft Office, Word, Excel, PowerPoint
  • Positive attitude and collaborates well with team members
  • Ability to multi-task work in a fast-paced environment
  • Occasional travel as requested
  • This position requires sitting at a desk with a computer monitor for several hours at one time
  • The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
Experience, Educational Reqts and Certifications

 

  • High school or equivalent
  • Entry level with some experience preferred in a call center environment

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Phoenix