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Job Req ID:  2665

Job Title:  Technical Instructor

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Responsible for Conducting a range of courses from starter, base-line programs to advanced levels. Works with SME to create/maintain classroom learning materials and review of other training projects.

Essential Job Functions

  • Conduct formal technical training classes in a training center or field classes. This includes maintenance of student records and student evaluations.
  • Effectively work with a team to create and implement new technical training programs and materials, or update existing programs as required
  • Maintain high level of product and technology knowledge. Must continually learn and update the skill set.
  • Follow prescribed processes and procedures. Adhere to schedules and meet all deadlines.
  • Identify urgent situations that require additional actions and escalate technical issues or information promptly.
  • Perform projects and tasks assigned.

Competencies (Knowledge, Skills and Abilities)

  • Excellent verbal and written communication and presentation skills.
  • Capable of communicating technical data clearly and professionally with staff and students; convey technical information in an easily understood manner. Able to relate to both technical and sales audiences in a professional, personable and persuasive manner.
  • Knowledge of networking infrastructure, operating systems, authentication, and troubleshooting preferred.
  • Strong working knowledge of industry, KM Products, services and solutions offerings.
  • Strong hardware and software computer expertise. Including network and software/solutions knowledge.
  • Strong technical background especially in digital/connected products, electronics, strong color workflow and process workflow knowledge.
  • Intermediate level of MS Office skills (Word, PowerPoint and Excel).
  • Proficient with Adobe CS, and Acrobat skills.
  • Proficiency in time management and organizational discipline  
  • Demonstrated troubleshooting skills in complex environments.
  • Strong sense of responsibility, self-motivated, able to work under pressure and tight deadlines.
  • Ability to work independently and in a team environment.
  • Readiness to accept, and adapt quickly to change.
  • High degree of self-motivation to succeed and effectively manage multiple tasks.  

Experience, Educational Reqts and Certifications

  • Technical School Diploma. College degree in a related field preferred.
  • 2-4 years of technical professional experience.
  • Experienced in teaching  some courses or similar to the following:
    • Digital Prduct classes
    • Copier and printer theory such as dis-assembly, reassembly and adjustments.
    • Computer-related courses. For instance, on topics as print controllers and networking.
  • A+, N+ and Security+ certification preferred

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Phoenix

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