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Job Req ID:  2256

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

The DCC Support Engineer is responsible for supporting lower level support teams in solving issues related to the tools for a particular customer from the field, operating system configuration, deployment and administration of different tools for remote management and monitoring in production / test / development environments.

 

The incumbent must have very solid work experience, skills and maturity, as well as

willingness to share and act as buddy for junior part of the team. A team player attitude is required because this role is within new global/virtual team where members of the team are located in Europe, NA and in future also APAC.

Essential Job Functions

As member of high level support team, responsibilities will include:

  • Systems administration of supported applications running on various Linux operating systems. 
  • Troubleshooting application performance and reported problems in collaboration with SW developers, architects and IT support teams.
  • Administration of our remote management and monitoring systems.  Application account management in accordance with Konica Minolta’s access and security processes and policies.
  • Support application developers with testing and release schedules. Coordinate application changes and deployment with other support teams and KM IT. 
  • Manage and track application availability and performance.  Investigate alerts and incidents.
  • Share knowledge and expertise across support and SW development teams.

Competencies (Knowledge, Skills and Abilities)

Qualified individuals should possess high quality skills obtained by practical experience and a willingness to constantly learn and become a subject matter expert.

  • Ability to use a wide variety of open source technologies and cloud services.
  • Knowledge of best practices and IT operations in an always-up, always-available service.
  • Good communication skill, which includes English on fluent level. Technical documentation or process writing skills are welcome.
  • Ability to work as a team member and over regions is a must.
  • Knowledge of virtualization is an advantage (KVM, LXD, Docker, VMware).
  • Knowledge of Enterprise class security principles and compliance controls.

Experience, Educational Reqts and Certifications

  • Highly proficient with Linux Administration, including experience with remote installation/deployment on various Linux platforms.
  • Experienced with automation/configuration management.
  • Basic scripting bash and/or Python (aimed on task automation)
  • Hands-on experience in some of the systems below:
    • Monitoring solutions (ScienceLogic or similar)
    • Backup/Restore solutions (Acronis, Veeam, or similar)
    • Log management and analysis systems (ELK or similar)
    • Remote Linux administration solutions (LandScape or similar)
    • Cloud Management platforms (ServiceNow)
    • ITSM (ServiceNow)
  • Experience with SQL and non-SQL is an advantage.

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: New Jersey

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