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Job Req ID:  11884

Job Title:  LMS Analyst I - Tech Ed

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for an LMS Analyst I!


The function of a Learning Management System Analyst is to review and analyze complex data and reports to isolate and report on trends or specific business needs and provide suggestions or business cases to resolve those needs. An Analyst must be thoroughly familiar with running standard LMS reports, creating custom LMS reports, compiling data from multiple sources, and providing summaries of data in flexible and understandable ways.

Essential Job Functions

  • Day-to-day management of the learning management system (LMS)
  • Complete vendor or other training as required becoming a subject matter expert on the features and functions of the learning management system
  • Manage and respond to user questions and requests
  • Manage content upload to ensure timely availability of courses
  • Manage system issues by liaising with vendors and system owner
  • Develop and institute business processes and reports for the efficient and effective operation of the learning management system
  • Conduct quarterly reviews of all reports to determine the necessity for enhancements/changes
  • Create and manage the process of prioritizing the creation of new reports and communicate the process to the correct audience
  • Build and process new analytical reports as required
  • Establish business processes to maximize efficiency and effectiveness of the learning management system and the team’s interaction with the system and the audiences
  • Track and monitor user experience and establish regular meetings to prioritize system enhancements/bug fixes
  • Create and manage business processes that properly assign courses to the correct audience and an audit process to review and correct assignments as needed
  • Analyze learning management system data to maximize usage, uncover issues, and resolve them
  • Provide excellent and expedited customer support
  • Provide LMS support to team members as needed
  • Communicate system enhancements, changes, and all other necessary information after first determining the appropriate audiences
  • Participate in special projects as required
  • Participate in learning activities to enhance and grow the current skill set
  • Continue to understand the changing audiences and discover how the needs of the audience can be better met by enhancements to the learning management system and the reporting it provides

Competencies (Knowledge, Skills and Abilities)

  • Superior written and verbal communication skills
  • Proficiency in time management and organizational discipline
  • Self-motivated and demonstrated ability to work effectively with short project timelines
  • Demonstrable skill with MS Office (Word, Excel) required
  • Specifically, the creation of complex pivot tables within Microsoft Excel
  • Experience with Sequel Server or other Database Management tools a significant plus
  • Travel of up to one week in support of a Technical Education Workshop may be required

Experience, Educational Reqts and Certifications

  • Two year degree, technical school diploma or 2+ years’ experience related to learning management, business administration and/or statistical analysis

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: New Jersey