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Job Req ID:  11999

Job Title:  Nat'l Cust Eng Ctr IP/PP Sr. Spec

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

The IP/PP Sr. Specialist supports the achievement of Konica Minolta’s market penetration and revenue goals through customer demonstrations and training at the CEC.

Essential Job Functions

• Assist with the training and onboarding of new National Customer Engagement Center IP/PP Specialist(s)

• Mentor IP/PP Specialist new hires in an effort to educate on best practices, company policies and procedures, etc.

• Consult with Product Management Team/CEC  Manager regarding National Customer Engagement Center IP/PP Specialist progress, training and onboarding recommendations and provide overall feedback to maximize new hire’s learning and success

• Support Product Managers by assisting with item set ups, pricing approvals, collateral development, proofing, participating in training initiatives, internal webinars, launch webinars, etc.

• Develop Production Print, Industrial Print, Specialty Print product training-related materials to support sales efforts – videos, eBooks, battle cards, media guide, etc. (requires working closely with Product Manager to determine resources required)

• Conduct Product-related training for sales personnel, including best ways to demo the equipment and applicable solutions

• Monitor spare parts, supplies (toner, etc.) and paper inventory and assist with ordering respective items to maintain adequate inventory levels in an effort to ensure high-uptime for all engines and that necessary supplies are on hand to meet customer demonstration, sample media request, etc. demands

• Assist CEC Director as needed in maintaining media relationships with 3rd party paper vendors

• Work with CEC Director to meet Japan paper testing requirements and paper testing requests; support National CEC IP/PP Specialist as needed

• Effectively test vast area of media, customer files and complete test reports using established templates and formats

• Demonstrate Cut-sheet Toner, Production Print, Industrial Print, Specialty Print, Wide Format engine operations during Customer Product Demonstrations (Sales personnel is responsible for customer demonstration)

• Assist in the creation of competitive analysis (full-product line up) for the field, including undertaking the responsibility of developing competitive collateral for the field based on findings, feedback, etc.

• Responsible for collection of competitive data  (full-product line up)

• Prepare and print relevant marketing media samples (covering full product line up) for field sales

• Perform color quality checks on all lab equipment and print shop equipment

• Manage and maintain all equipment in the test lab and cloud data.  

• Primary interface to third party solution vendors based on assigned products

• Participate in trade shows, meetings and seminars affecting the perception, influence and sales of these products, including third party vendor participation

• Visit customers as required (will be determined by Management)

• Engage in learning activities required to maintain current knowledge of assigned products and essential business practices

• Responsible for ensuring engines are running efficiently, proper paper is loaded, ready for demonstrations, 

• Travel as required (approximately 20%)

Competencies (Knowledge, Skills and Abilities)

• Excellent written/verbal communication skills • Understand graphic arts print standards, ISO, GRACol, SWOP, G7

• Proficient in InDesign, Photoshop, MS Office, Excel, PowerPoint, Windows Operating System and MAC OS 

• Ability to learn new technology quickly and thoroughly; must recognize need for constant education (formal training as well as self-teaching)

• Readiness to delve into overlapping areas of responsibility to increase overall knowledge of Konica Minolta Production Print portfolio (technical training, marketing/sales training, business training courses, etc.)

• Willingness and motivation to learn on an ongoing basis

• Adaptability to change; tasks, responsibilities often change based on market demands, immediate customer needs, etc.; this position requires an individual that can easily adjust to change in direction and duties

Experience, Educational Reqts and Certifications

• Bachelor’s degree in Graphic Arts,  or equivalent combination of education and experience

• 3+ years solid product knowledge including software and print solutions, applications, and software utilities in a graphic arts workflow

• Experience in project management skills

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: New Jersey