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Job Req ID:  1863

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Prominent, customer-facing Service support position providing post-sales and order support to the Dealer and Direct sales org channels. Candidate must have the ability to manage tasks responsible for resolving customer part(s) backorder issues in a timely, successful manner. The candidate will be required to work 11:30 AM ET to 8:00PM ET M-F. The job will entail working independently at times to resolve part(s) and/or warranty issues related to supply and demand for KM customers in an expedited manner and provide after-hour support to the West coast dealers.   

Essential Job Functions

  • Fulfill all critical parts escalation orders submitted on a daily basis.
  • Review and process warranty claims.
  • Have the ability to answer all service related and parts backorder emails.
  • Generate various parts escalation management reports.
  • Research and determine which warranty program is required to process customer warranty claims.
  • Receive, review, validate and process return authorizations (RA) for warranty requests for new parts returns.
  • Receive review and process customer request for Free of Charge Parts and Replacement memory modules (NVRAM).
  • Process corrective transactions, i.e.; warranty credits, warranty replacement orders, return authorizations in SAP order entry and CIC0 modules, to reorder credit and debit customers.
  • Maintain warranty application, adding part number updates, serial number updates and adding new models.
  • Research and resolve customer issues related to warranty claims.
  • Assist customers with telephone/email inquiries pertaining to warranty, NVRAMs and KMBS Free of Charge Programs.
  • Work with Third Party vendors to reconcile receipts of warranty returns at vendors’ location.

Competencies (Knowledge, Skills and Abilities)

  • At least 3 years of experience in SAP with order processing, inventory control, billing and/or credit functions, as well as familiarity with accounts query processes.
  • 5+ years of PC experience including MS Excel, Word, PowerPoint; Visio experience a plus.
  • Must have excellent organizational, and spreadsheet skills and customer service experience.
  • Excellent written/communication skills.
  • Strong organizational and follow-up skills.
  • Ability to multi-task and work under pressure.
  • Can be counted on to work independently.

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: New Jersey

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