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Job Req ID:  10465

Job Title:  Contract Administrator

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for a Contact Administrator!  

The Contact Administrator is responsible for preparing, analyzing, billing, maintaining contracts that involve the sale of services, equipment, supplies and/or products. Also responsible for interacting with customers internally and externally on service contract related issues.

Due to the current circumstances brought about by the Covid-19 outbreak, this position does not yet have a start date. However given the importance of the role, we will continue to actively interview candidates during this time, with the intention of completing the hiring process and extending an offer as soon as we are able to do so. Initial interviews will be over the phone and/or video. 

Essential Job Functions
  • Manage all stages of contracts through preparation, initiation, billing, maintaining, and terminating
  • Provide good customer service on contract related issues and concerns
  • Collect and input meter readings for billing from customer from many different sources
  • Generate reports, information, and status on contracts to internal and external customer
  • Analyze and review contracts to advise on future changes
  • Provide service pricing to the sales team
  • Approve vendor invoices related to dealers servicing our contracts
  • Research and apply payments to leasing contract invoices
  • Manage data collection agent
  • Communicate with other dealers and leasing companies on local/out of area contracts and billing
  • Work with government and commercial customers to negotiate and amend contracts
  • Update customer and equipment information
  • Assist with accounting, service, and other departments on contract related and unrelated issues
  • Perform other related duties as assigned
Competencies (Knowledge, Skills and Abilities)
  • Experience with Outlook, Microsoft Word, and Excel (ability to create & maintain spreadsheets)
  • Strong customer service/relationship management skills with customers and co-workers
  • Strong organizational skills, attention to detail, and ability to self-supervise daily activities and manage priorities
  • Must work well in a team environment
  • Must be a quick learner and display initiative
  • Excellent verbal and written communication skills
Experience, Educational Reqts and Certifications
  • High School Diploma or equivalent
  • 2+ years’ experience in customer service, office, and phone work

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: Burlington Vermont