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Job Req ID:  3070

Job Title:  Network Escalation Engineer

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer!

Essential Job Functions
  • Provide advanced remote technical support to clients over the phone using remote control tools
  • Conduct onsite advanced technical support at client location as needed
  • Diagnose and resolve server, storage and network infrastructure issues
  • Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
  • Work with application vendors in troubleshooting application performance and errors
  • Possess the passion for providing great service and the desire to create “Raving Fans”
  • Build solid, long-term relationships with team members and our clients
  • Continue skills development; maintain proficiency in current technologies


Essential Activities:

  • Remote technical support of customer devices and networks (70%)
  • Onsite technical support of customer network environments (10%)
  • Administration – documentation and meetings (10%)
  • Continual professional development (10%)
Competencies (Knowledge, Skills and Abilities)
  • Real world experience in an advanced level network administration or technical support role
  • Strong communication and interpersonal skills
  • Strong analytical and organizational skills
  • Desire to “do what it takes” to solve technical challenges
  • Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
  • Technologies Products and Services: Windows Server 2008 and 2012 VMware or Microsoft Hyper-V virtualization technologies
  • Storage Area Network Architectures Backup and Recovery technologies
  • Citrix and Microsoft Remote Desktop Services
  • Firewalls, Routers and Managed Switches
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP Insight Manager, Dell OpenManage)
  • Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
Experience, Educational Reqts and Certifications
  • Minimum of a four-year college degree or equivalent experience
  • Industry certifications from CompTIA, Microsoft, Cisco or Vmware

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: Burlington Vermont

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