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Job Req ID:  2365

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

SymQuest, a subsidiary of Konica Minolta Business Solutions U.S.A., Inc., currently has an excellent opportunity for a Shop Technician.  This position is located in SymQuest’s South Burlington, VT office and reports to the Shop Manager.

 

The Shop Technician works in a team environment to set up new and used document output products.  They must be a consistent independent producer, while operating effectively and cooperatively within the team.

Essential Job Functions

  • Successfully set-up new and used multi-functional output products, printers and fax machines in our in-house shop environment
  • Troubleshoot and recondition used equipment for rental and resale
  • Ability to change tasks based on the priority and availability of equipment
  • Attend training classes for certification on vendor models and retain information to increase knowledge and efficiencies
  • Achieve the Associates of Technical Service Professionals (ATSP) certification
  • Exceed the expectations of the client by having a passion for customer service and the desire to create “raving fans”

Competencies (Knowledge, Skills and Abilities)

Computer Skills:

  • To perform this job successfully, an individual should have knowledge of Windows, Microsoft Internet Explorer, Microsoft Word and Excel

 

Problem Solving:

  • Resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Doesn’t stop at the first answer, investigates the issue thoroughly

 

Customer Focus:

  • Acts with customers in mind
  • Dedicated to meeting and exceeding internal and external customer expectations

 

Communication:

  • Listens to the needs of each customer and clearly shares their needs with the appropriate group

 

Team Work:

  • Balances team and individual responsibilities
  • Gives and welcomes constructive feedback
  • Contributes to the group with a positive attitude

 

Organizational Support:

  • Completes tasks accurately and on time
  • Follows policy and procedure guidelines

 

Quality:

  • Demonstrates accuracy and thoroughness with tasks
  • Looks for ways to improve our processes always focusing on quality
  • Applies feedback to improve performance

 

Attendance/Punctuality:

  • Is consistently at work and on time
  • Ensures responsibilities are covered when absent

Experience, Educational Reqts and Certifications

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Konica Minolta Offers:  

 

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Employee Referral Bonus Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

 

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

 

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Burlington Vermont

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