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Job Req ID:  4143

Job Title:  Operations Specialist - All Covered

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.


With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.


Please join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

Konica Minolta currently has an exciting opportunity for an Operations Specialist!

 

The Operation Specialist (OS) reports to the Operations Manager. This position will provide administrative support for the local account team and will manage non-client facing activities for All Covered clients.

Essential Job Functions
  • Provide tactical day-to-day account management with a focus on:
    • Credit processing
    • Charge approvals
    • Billing: Weekly, Monthly, Project Milestone, ESR, Exceptions, Overages
    • Annual Price Increases
    • Contract Administration: New, Addendums, Restructures, Projects
    • Client retention and Client satisfaction activities
    • Client Offboarding
  • Act as client liaison as needed for client communications related to invoice questions, billing, credit processing
  • Research ESR and contract offerings, ensuring 3rd vendor services are delivered and billed; resolve discrepancies with contract entitlements
  • Ensure compliance with Corporate and Operational SOPs
  • Maintain client data integrity and documentation in appropriate All Covered systems in accordance with SOPs
  • Assist with local operational training
  • Support CRM data entry
  • Leverage resources as needed to address service requests or issues
  • Ad hoc duties as assigned
Competencies (Knowledge, Skills and Abilities)
  • Excellent listening and customer service skills
  • Customer account management and customer relationship skills, with excellent follow-through
  • Ability to multi-task and manage multiple priorities
  • Ability to deal with changing priorities to complete tasks in a short period of time
  • Strong organizational and time management skills
  • Ability to work under pressure, meet deadlines and make decisions with minimal supervision
  • Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor and presence with customers and employees
  • Informs management of difficulties and proposes solutions in a constructive manner
  • Excellent grammar, written and oral communication skills
  • Excellent working knowledge of computer applications.
  • Will need strong computer skills to master the systems used by the organization
  • Moderate knowledge of computer and network hardware and software, Internet connectivity terminology
  • Intermediate to advance skills using Microsoft Outlook, Excel and Word and other office products
Experience, Educational Reqts and Certifications
  • Minimum of three years of work experience in account management, ideally technology related.

Konica Minolta Offers: 

  • Competitive salary
  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Reimbursement Program
  • Ongoing professional development training

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Nearest Major Market: Troy
Nearest Secondary Market: Detroit