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Job Req ID:  11891

Job Title:  ECM SMB Sols Engineer

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for an ECM SMB Solutions Engineer!


The ECM SMB Solutions Engineer architects, develops, and administers customized document management solutions for the Konica Minolta BIS Small / Mid-Sized Business (SMB) customer base. Responsible for determining / documenting technical requirements and implementing comprehensive “end to end” document capture, scan, store and retrieval solutions.

Essential Job Functions

Essential job functions include, but are not limited to the following:

  • Build and expand relationships with key customer contacts
  • Perform business analysis and needs assessments to customers and partners
  • Requires consultative solution development skills with ability to incorporate software, Professional Services, and hardware requirements
  • Design, deploy and support both client/server and next generation web-based document access solutions
  • Provide excellent customer service and experience throughout the course of a project
  • Provide technical end-user training classes in support of the implemented document management solution
  • Author knowledge-base and tech tip articles to offer self-help for customers
  • Acquire and maintain required technical knowledge of relevant product/service offerings, as it pertains to document capture, storage, retrieval, electronic workflow, data and systems integration
  • Performs other duties as assigned

Competencies (Knowledge, Skills and Abilities)

  • Experience implementing ECM solutions preferred
  • Three years or greater industry / programming experience
  • Self-starter with demonstrated initiative
  • Highly organized with the ability to manage multiple projects simultaneously
  • Technically adept and business savvy
  • Creative thinker possessing the ability to adapt to a wide range of environments across vertical markets is critical
  • Ability to execute within a team structure
  • Technically literate, with an aptitude to understand, present and position solutions to customers
  • Working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project and Outlook)
  • Desktop support experience preferred
  • Significant experience with Windows Server Infrastructure and Windows Networks
  • Knowledge of Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication) preferred Database (SQL) skills, specifically SQL Server
  • Knowledge of web programming languages such as HTML, JavaScript, etc. is preferred
  • Strong technical implementation and troubleshooting skills
  • Business maturity with a “can-do” attitude
  • Excellent interpersonal, verbal, and written communications skills are required

Experience, Educational Reqts and Certifications

  • Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience
  • Microsoft MCSE - Preferred
  • CDIA+ Certification – Preferred
  • ECMs Certification – Preferred

Konica Minolta Offers:  

  • Outstanding benefits package (including medical, dental, vision, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island