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Job Req ID:  1029

Job Title:  Software Support Engineer

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for a Software Support Engineer

The Software Support Engineer position is responsible for ongoing support and testing of external software on Konica Minolta-branded printers, products & platforms in order to ensure that the products produced meet the needs of the market. This is a great opportunity for someone who wants to join and work with the latest office technologies and help shape future technologies. As a member of a small team, the successful candidate will be able to play an important role in the evolution of Konica Minolta's device platforms while working with the latest technologies.

Essential Job Functions

In addition to a strong technical background the ideal candidate should show the ability to think critically, gather information and problem solve in a team environment. The candidate will need to become an expert in their related technologies and be willing to support others in usage of these platforms.

  • Lead software quality testing on third-party applications developed for Konica Minolta MFPs and deployed to multiple operating systems (Microsoft Windows, Apple Mac OS X, Linux, UNIX).
  • Oversee reporting on defects found within applications during testing.
  • Maintain and prepare certification test environment and equipment.
  • Work with multiple network operating systems (Microsoft, Apple, Linux, UNIX) and protocols.
  • Support third party partners with their development, including analysis of logs for identifying issues in network protocols.
  • Evaluate and support sample applications produced by Konica Minolta prior to their release.
  • Develop sample applications for distribution to third parties, as required.
  • Maintenance of support website, as needed.

Competencies (Knowledge, Skills and Abilities)

Must have knowledge of the following technologies:

  • Proficiency in one or more programming languages (C#/.net, Python, JavaScript (node.js), Go, PHP)
  • A demonstrated aptitude to test software applications on Windows, Macintosh, Unix and Linux platforms.
  • Ability to conduct repetitive regression testing.
  • Familiar with all Microsoft Office applications such as Project, Word, Excel and Outlook.
  • Familiar with various web browsers (Chrome, Firefox, Safari, Microsoft Edge).
  • Strong written and verbal communication skills.
  • Self-motivating and self-learning.
  • Ability to perform network protocol analysis using wireshark or tcpdump.

Experience in any of the following would be beneficial:

  • Web Technologies: HTML5, Javascript, CSS3, JSON. WebSockets, WebRTC, SOAP/XML are a plus.
  • Networking training or certification is a plus.
  • Knowledge of PC networking and Network Operating Systems is a plus.
  • Proficient using Linux/Unix from a terminal is a plus.
  • Knowledge of Virtual Machine software (VirtualBox, VMWare, etc) is a plus.

Experience, Educational Requirements and Certifications

Bachelor’s degree in Computer Science, Software Engineering, or related degree concentration & 3-5 years of experience in a related field.

Konica Minolta Offers: 

 

  • Competitive salary
  • Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Assistance Program
  • Ongoing professional development training
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

 

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. 


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