Systems Engineer I - Managed IT Services

We are seeking an enthusiastic and tech-savvy IT professional to join our team as a System Engineer I supporting small to mid-sized businesses throughout the Greater Houston metropolitan area. The ideal candidate will possess an upbeat personality capable of thriving in a fast-paced, dynamic environment while demonstrating a passion for providing outstanding client experiences.

As a System Engineer I, you will work as an individual contributor collaborating with multiple internal teams to provide expertise, recommendations, and execution for systems implementation, administration, and support to deliver outstanding customer service. You will serve as a primary technical resource for approximately 30 dedicated clients while providing backup support for an additional 30-60 clients. This role requires expertise in systems implementation, administration, and support across multiple technological areas, with the ability to interact directly with client decision-makers.

• Provide comprehensive on-site and remote technical support to clients across the Greater Houston area.
• Serve as an escalation resource for more complex technical issues.
• Implement, maintain, and troubleshoot Windows desktop and server environments.
• Configure, optimize, and secure network infrastructure to ensure optimal performance.
• Deploy and manage cloud solutions, particularly in Microsoft Azure.
• Administer VMware virtualization platforms.
• Install, configure, and maintain Fortinet security equipment including switches and firewalls.
• Develop and implement security best practices across client environments.
• Create and maintain detailed documentation for all client networks ("Guidebooks").
• Perform regular preventative maintenance and system updates to minimize downtime.
• Respond to and resolve client technical emergencies within established SLAs.
• Build and maintain professional relationships with client contacts.
• Mentor junior team members by providing assistance with complex technologies.
• Complete projects and tasks assigned by management.
• Actively participate in learning opportunities and maintain a commitment to professional development.

Candidates should demonstrate working knowledge in one or more of these technology pillars:

• Cloud technology (Azure, AWS)
• Networking
• Messaging and Unified Communications
• Servers
• Cybersecurity
• Endpoint Manager deployment and maintenance

Technical Requirements

• Demonstrated proficiency with Windows 10/11 desktop operating systems
• Direct experience with Windows Server platforms, including Active Directory, DNS, DHCP, and Group Policy
• Strong knowledge of Windows Active Directory/Azure (User Management/Administration)
• Experience with Microsoft 365 and Exchange Online
• Practical knowledge of TCP/IP networking, VLANs, routing, and switching
• Experience implementing and managing cloud services (particularly Microsoft Azure)
• Proficiency with VMware virtualization technologies
• Experience configuring Fortinet devices, including firewall policies and security profiles
• Working knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP

Qualifications

• 3-5 years of relevant technical and customer service experience.
• High school diploma or equivalent (bachelor’s degree preferred).
• Strong problem-solving skills with the ability to work independently with limited supervision.
• Excellent communication skills with the ability to clearly explain technical concepts.
• Creative thinking and an innovative approach to technical challenges.
• Ability to coordinate and work effectively with business stakeholders and technical resources.
• Capable of working under pressure in time-critical situations.
• Valid driver's license and reliable personal transportation required.

Required Certifications

One or more of the following certifications (or approved equivalent):

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
• VMware VCTA or VMware Certified Professional (VCP)
• Fortinet NSE4 or higher
• Cisco CCST or Cisco CCNA
• CompTIA Security+
• Citrix Certified Associate - Virtualization (CCA-V)
• Certified Ethical Hacker (CEH)

Note: Certification list and requirements are subject to change based on technology trends and business needs. We provide training and reimbursement for certification achievement, with an expectation of achieving 1-2 technical certifications per year.

Travel and Physical Requirements

• The ability to lift and transport equipment weighing up to 50 pounds.
• Extensive travel throughout the Greater Houston metropolitan area.
• Capable of working in various environmental conditions, including server rooms, warehouses, and office environments.

Schedule and Work Environment

• Full-time position (40 hours per week), primarily Monday through Friday
• Participation in rotating on-call schedule for after-hours emergency support
• Company-provided tools and resources for field support

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. 

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.